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Online Services | Customer Satisfaction Form (Ocean Traffic Questions)

Working Hours

Mon - Fri	0830HR - 1700HR

Sat	0830HR - 1200HR

Close on sunday and public holidays.

Dear Valued Customer, Thank you for supporting VANTEC World Transport. As our Customer, we value your feedback. Thinking about your experience during working with VANTEC World Transport, how would you rate us in the following criteria : -

Customer Name* (mandatory field)
Contact Person
Job Title
E-mail* (only valid email address pls)
Telephone No

Rating Chart: 5 - Excellent. 4 - Very Good. 3 - Good. 2 - Fair. 1 - Poor.

A. General Service Issues

Our staff are friendly

Accessibility of Sales & Customer Service Staff

Effectiveness of Sales & Customer Service Staff in terms of :-

(a) Knowledge

(b) Professionalism

The efficiency of our staff in dealing with your enquiries

The efficiency of our staff in providing information to you pro-actively.

The efficiency of our staff in providing the quotation

Timely in producing the necessary document

Accuracy in preparing the necessary document

Rating Chart: 5 - Excellent. 4 - Very Good. 3 - Good. 2 - Fair. 1 - Poor.

B. General Sales Related Questions

How competitive of Vantec quotation against other forwarders?

How competitive of Vantec handling charges against other forwarders?

May we know which carrier and forwarder you are currently appointed for Singapore to Japan traffic ?

Carrier

Forwarder

C. Ocean Traffic Questions

Are your import/export shipments majority by air or ocean?

Air

Ocean

Pls provide the following info:

FCL/LCL shipment :

Frequency of Shipment :

Average tonnage per shipment :

Pls provide your top three ocean traffic lanes:

a) Origin :

Destination :

b) Origin :

Destination :

c) Origin :

Destination :

Does your organization work directly with shipping liner or freight forwarding agent for your ocean shipments?

If convenient, please disclose shipping liner(s) / agent(s):

In addition, would you like to receive information on monthly ocean sailing schedule to help you plan for your ocean shipments?

If Yes, please provide email address :

Rating Chart : 1 - Excellent 2 - Very Good. 3 - Good. 4 - Fair. 5 - Poor.

C. Ocean Traffic Related Questions

Do your organization use Vantec's Ocean freight services?

Yes

If yes, please comment on our services:
Please rate our Ocean operation / customer services in terms of your satisfaction level.

Is our ocean freight rates competitive :

If No, Please provide reasons/ comments for not using Vantec's Ocean freight services

Please rank in terms of importance of your criteria in choosing ocean freight forwarders/shipping liners.

1 - Being Most Important 2 - Important 3 - Least Important

Rank

Ocean Freight Network/ Weekly sailing services

Ocean Freight Rates & Handling Charges

Ability to customize to your organization's needs & requirement

D. We welcome additional comments and suggestions on our performance. Such invaluable feedback will provide us with the impetus to improve our services.